British Airways has been forced to cancel or postpone several commercial flights scheduled for Monday afternoon. after suffering a computer failure. The incident has left passengers stranded for hours at airports, with particular impact on Heathrow Airport’s Terminal 5 in London.
“We are aware of a technical problem that British Airways is investigating. And we will work with them to provide updates to passengers as soon as they become available.. Heathrow’s systems are operating as normal,” a company spokesman said.
Several local media outlets have commented on this news throughout this Monday, attending the complaints from dozens of passengers who have spoken out on social networks. The reason for the interruption in its operations has been a computer failure.
This failure has forced the airline to delay or cancel some flights, with some flights being postponed for more than two hours. Many customers have complained not having updated information on the situation, being trapped inside the planes with no news of the departure time.
Also, the British Airways website is also not operational. and is not allowing users access. “We are experiencing high demand at the moment. Thank you for your patience,” can be read when trying to log in.
This is not the first time the British airline has been forced to suspend flights for this reason. In May 2023, a technical problem in its system affected around 16,000 passengers, who saw their plane cancelled. In addition, this incident caused widespread delays and problems for customers to check in online.